Gallery Care

Your account and data

Delete your Gallery Care account

Use the authenticated controls in the app, or request help from Deep Forest Lab.

Keep the photos you want first

A local Vault removal can permanently delete its photos and keys. Return important photos to your phone’s gallery and preserve a separate copy before confirming. Account deletion does not remotely wipe another phone or remove your Google or Apple account.

Delete in the app

  1. Open Gallery Care, go to Vault and open Security & account.
  2. For a local Vault, select this phone’s entry and choose Remove Vault and delete account when available.
  3. If no Vaults are registered to the account, choose Delete Gallery Care account.
  4. Follow the ownership, biometric and permanent-deletion confirmations. Other registered or unresolved Vaults may need attention before the account can be deleted.

A pending request is not a completed deletion. If Apple access needs attention, follow the Apple sign-in revocation or manual steps shown by the app, then retry the indicated completion step.

Request help without the app

Email support@deepforestlab.com with “Gallery Care account deletion” in the subject. Identify the sign-in email you used and say that you want your Gallery Care account and associated account data deleted.

We must verify ownership and any required local Vault cleanup. An email alone does not authorise deletion of an account, photos or keys. Never send passwords, verification codes or Vault keys. If you cannot complete a required step, explain the problem and we will review the available route.

What deletion affects

Completed deletion removes the Gallery Care sign-in account and associated account/Vault registration data and cached backend subscription status. The combined local flow removes that phone’s Vault after confirmation. Photos outside the Vault remain unchanged.

A minimal completed-deletion audit is retained indefinitely: account user ID, deletion status and audit timestamps. This supports reliable completion and prevents repeated cleanup from recreating deleted account records. It contains no photo content or usable Vault keys.

Account deletion does not erase store purchase history or automatically remove RevenueCat billing records. Contact us to request review of Gallery Care billing data held by our provider. The separate retention and provider processes are described in our privacy policy. Because analytics is not linked to your account, deleting the account does not identify its pseudonymous analytics installation history for deletion.

Cancel your subscription separately

Removing a Vault, deleting an account or uninstalling the app does not cancel a Google Play or Apple subscription. Use Settings → Manage Subscription before deletion, or manage it directly through the purchasing store. See our subscription help.