Gallery Care support

Use the photo-permission controls shown in Cleaner or Import Photos to open your phone’s settings. Restore the requested access, then return to the app. Limited access can prevent scanning or importing photos outside your allowed selection.

Existing Vault photos remain accessible even when photo-library access is restricted. Importing or returning a photo to the gallery can require the relevant photo permission.

The original may no longer be available on this phone, may be stored only in the cloud, or may be outside the app’s allowed photo selection. Check access and availability in your photo library, then use the retry controls shown in import history.

Android: Cleaner moves your chosen photos to the device’s Trash after the required confirmation. You can restore them while they remain there. Permanently deleting them from Trash is a separate confirmed action.

iPhone: Cleaner first marks your chosen photos in Gallery Care’s Trash; they remain in your Apple Photos library. Confirming deletion from Gallery Care’s Trash then moves them to Apple Photos → Recently Deleted, where Apple’s recovery period applies.

Vault: Delete from Vault permanently removes the encrypted Vault copy after confirmation. It does not move that copy to your phone’s Trash or Recently Deleted. A phone original that you have not separately removed is unchanged.

You can still unlock your Vault and open, export or delete existing photos. Creating a Vault and importing additional photos require an active subscription. Cleaner remains free.

Sign in to the Gallery Care account used for the subscription, use the same purchasing store account, then open Settings → Restore Purchases. If no active subscription is found, check its status in Google Play or your Apple account. If restoration fails, reconnect and try again later; contact support if the problem continues.

Open Settings → Manage Subscription and follow the available store-management controls. You can also manage subscriptions directly in Google Play or your Apple account. The store displays the renewal or expiry date and applicable terms.

Uninstalling Gallery Care or deleting your Gallery Care account does not cancel a store subscription. Cancellation generally stops future renewal; access depends on the subscription status confirmed by the store.

Prices, currencies, taxes and offers are set for each store and region. The app’s paywall and final store checkout show the offer available to your store account. A free trial is available only when the store confirms eligibility.

No. An account subscription can cover your phones, but each phone stores its own Vault and keys. Gallery Care does not provide cloud photo backup or automatic phone-to-phone transfer.

Return any important Vault photos to your gallery and preserve a separate copy first. Uninstalling or losing the phone can remove local Vault data. Our services do not hold usable decryption keys and cannot recover a lost local Vault for you.

Follow the authenticated in-app controls or use our account-deletion page to request help. Ownership verification and any required local Vault cleanup still apply. Remember to manage any store subscription separately.